Privacy Policy

We respect your personal data and privacy. This Privacy Policy explains how ON MY WAY Travel SIM (OMW) collects, uses, stores, protects and discloses your personal data.

When you use our website, register for an account, purchase our products, contact us or use our services, you acknowledge that you have read and understood this Privacy Policy.

What We Collect

When you place an order, register for an account or contact us, we may collect personal data necessary to process your order and provide our services, including:

1. Name
2. Contact number
3. Email address
4. Delivery and billing address
5. Order and purchase records
6. Payment status and related transaction information
7. Other information you provide when communicating with our customer service team

When you visit our website, our systems may also collect technical information such as your IP address, browser type, device information and pages viewed. This information may be used for website operation, security, troubleshooting and improving your website experience.

We collect and process personal data only where reasonably necessary.

How We Use Your Personal Data

We may use your personal data to:

1. Process and fulfil your orders
2. Arrange delivery and provide tracking information
3. Process payments and verify transaction status
4. Provide customer service and after-sales support
5. Handle returns, refunds and complaints
6. Send order, payment, dispatch and delivery notifications
7. Manage your member account
8. Improve our website, products and services
9. Prevent fraud, unauthorised use and other security risks
10. Comply with applicable legal, accounting and tax requirements
11. Send promotions, offers and new product information where applicable and where you have provided the required consent

We will not use your personal data for purposes unrelated to the original purpose of collection unless you have provided consent or such use is permitted or required by law.

Who We Share Your Personal Data With

We do not sell your personal data.

Where necessary to provide our products and services, we may disclose relevant personal data to the following categories of third parties:

1. Courier and delivery providers: to arrange delivery and tracking
2. Payment and payment-processing providers: to process and verify payments
3. Website, e-commerce and technology service providers: to operate, maintain and secure our website and order systems
4. Professional service providers: such as accounting, auditing, legal or other necessary service providers
5. Government, regulatory and law enforcement authorities: where disclosure is required by law, court order or other lawful requirements

We will endeavour to provide only the information reasonably necessary for the relevant service.

Where our service providers process or store personal data outside Malaysia, we will handle such cross-border transfers in accordance with applicable personal data protection laws and requirements.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to keep your shopping cart and member login functioning, provide essential website features, understand basic website usage and improve your online experience.

You may manage or disable cookies through your browser settings. However, disabling cookies may affect certain website functions, including the shopping cart and member login.

Data Retention and Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, use, alteration, disclosure or loss.

We retain personal data for as long as necessary to fulfil the purposes for which it was collected and for as long as required by applicable legal, accounting, tax or other regulatory requirements.

When personal data is no longer required, we will delete, securely dispose of or anonymise it in accordance with applicable law and our internal procedures.

For online credit or debit card payments, payment information may be processed directly by third-party payment service providers. We do not unnecessarily request or store full payment card details. The actual handling of payment information depends on the payment method and payment provider used.

Your Rights under the PDPA 2010

Under the Malaysian Personal Data Protection Act 2010 (PDPA 2010), subject to applicable laws and conditions, you may have the right to:

1. Request access to your personal data held by us
2. Request correction of inaccurate or incomplete personal data
3. Withdraw consent to the processing of your personal data where applicable
4. Request that we stop using your personal data for direct marketing
5. Request the transfer of your personal data to another data controller of your choice, subject to applicable requirements, technical feasibility and data-format compatibility

For security purposes, we may need to verify your identity before processing your request. The right to data portability was introduced under the amended PDPA framework, subject to the applicable requirements and technical feasibility.

To submit a request, please contact us at:

Email: [omwbusiness@gmail.com]

We will process your request in accordance with applicable laws and our internal procedures after receiving the request and completing any necessary identity verification.

Personal Data Breach

In the event of a personal data breach, we will take appropriate steps in accordance with applicable laws and regulatory requirements, including notifying the Personal Data Protection Commissioner and affected individuals where required. Malaysia's current PDPA framework includes personal data breach notification requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, regulatory requirements, website functions or our business processes.

Any changes will be published on this page together with an updated “Last Updated” date. We recommend checking this page periodically for the latest version.